Frequently Asked Questions
Everything you need to know about shopping with Arlo.
What is Arlo's shipping policy?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, and we provide free delivery on all orders over $75.
How do I return an item?
If you are not satisfied with your purchase, you can return it within 30 days of delivery. Items must be in their original condition and packaging to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track the status of my order?
Yes, once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
Are Arlo products covered by a warranty?
Most of our products come with a one-year manufacturer's warranty that covers defects in materials and workmanship under normal use.
Do you offer international shipping?
Currently, Arlo ships to customers within the United States and Canada. We are working on expanding our delivery services to more countries soon.